jsm88 Privacy Policy

1. Introduction

1.1 This Privacy Policy ("Policy") is issued by jsm88 ("the Company", "We", "Us", "Our") and applies to all personal data processed in connection with your use of the jsm88 website at jsm88.app and all associated gaming services, including Sportsbook, Live Casino, Slots, Mix Parlay, and promotional platforms.

1.2 jsm88 operates as a data controller in respect of the personal data of its registered members. We are committed to handling personal data responsibly, transparently, and in compliance with applicable data protection laws and regulations.

1.3 By registering an account on jsm88, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not consent, you must not register or use the jsm88 platform.

1.4 This Policy applies to all members regardless of location, including Malaysian players accessing jsm88 from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Kota Kinabalu, and other parts of Malaysia and the wider region.

2. Personal Data We Collect

2.1 jsm88 collects the following categories of personal data:

2.1.1 Registration & Identity Data

• Full legal name as appearing on government-issued identification;
• Date of birth (used for age verification — minimum age 21 years);
• Malaysian identification number (MyKad/Passport number) for KYC purposes;
• Residential address (including postcode and state);
• Email address and Malaysian mobile phone number.

2.1.2 Financial & Transaction Data

• Bank account numbers and bank names (e.g. Maybank, CIMB, Public Bank) used for deposits and withdrawals;
• E-wallet identifiers (Touch 'n Go eWallet, Boost) where used as a payment method;
• Transaction history including deposit amounts, withdrawal amounts, dates, and payment method references;
• Bonus and promotional redemption records.

2.1.3 Technical & Usage Data

• IP address and approximate geolocation derived from IP;
• Device type, operating system, and browser version;
• Login timestamps and session duration data;
• Betting and gaming activity logs, including wager amounts, game selections, and outcomes;
• Cookie identifiers and similar tracking data (see Section 6).

2.1.4 Communications Data

• Records of live chat, email, and any written communications between you and jsm88 support staff;
• Customer feedback and survey responses where voluntarily provided.

3. How We Use Your Personal Data

3.1 jsm88 uses collected personal data for the following purposes:

3.2 jsm88 does not use automated decision-making or profiling in a way that produces legally significant effects on Members without human review, except where required by AML regulatory obligations.

4. Legal Basis for Processing

4.1 jsm88 processes personal data on the following legal bases:

• Contract Performance: Processing necessary to fulfil our contractual obligations to you as a Member, including account management, payment processing, and gaming services;
• Legal Obligation: Processing required to comply with applicable laws, including KYC/AML regulations, gaming licence conditions, and tax reporting requirements;
• Legitimate Interests: Processing necessary for our legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights;
• Consent: Processing based on your explicit, freely given consent, specifically for marketing communications and optional analytics. You may withdraw consent at any time.

5. Data Sharing & Disclosure

5.1 jsm88 does not sell, rent, or trade your personal data to third parties for commercial purposes.

5.2 jsm88 may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors and banking partners (e.g. FPX network operators, e-wallet service providers) necessary to process deposits and withdrawals;
• Identity verification and KYC service providers who assist jsm88 in verifying member identity and age;
• Gaming platform and game content providers where necessary to deliver game services (e.g. live casino technology providers);
• Regulatory and law enforcement authorities where disclosure is required by applicable law, court order, or gaming regulatory obligations, including mandatory reporting of suspicious transactions;
• Professional advisors (lawyers, auditors, accountants) under appropriate confidentiality obligations;
• Group companies and successors in the event of a corporate restructuring, merger, or acquisition, subject to the same privacy obligations.

6. Cookies & Tracking Technologies

6.1 jsm88 uses cookies and similar tracking technologies on jsm88.app to operate the platform, maintain login sessions, detect fraud, and, where consent is given, to deliver personalised content and measure platform performance.

6.1.1 Types of Cookies Used

• Strictly Necessary Cookies: Required for the platform to function. These cannot be disabled. They include session cookies that maintain your login state and security tokens that protect against cross-site request forgery.
• Functional Cookies: Store your preferences (e.g. preferred sport category, display language) to personalise your experience. These persist across sessions.
• Analytics Cookies: Used to understand how members interact with jsm88, which pages are visited most, and where technical errors occur. These are activated only with your consent.
• Marketing Cookies: Used to deliver relevant promotional content to opted-in members. These are activated only with explicit consent.

6.2 You may manage your cookie preferences via your browser settings. Disabling strictly necessary cookies will impair your ability to log in and use jsm88.

7. Data Retention

7.1 jsm88 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods required by applicable gaming and financial regulations:

• Account and identity data: Minimum five (5) years from account closure;
• Transaction and financial records: Minimum five (5) years from the date of the transaction (AML/financial regulation requirement);
• Gaming activity logs: Minimum three (3) years from the date of the activity;
• Communications records: Minimum two (2) years from the date of the communication;
• Marketing consent records: Until withdrawal of consent plus one (1) year.

7.2 Following expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with jsm88's data disposal procedures.

8. Data Security

8.1 jsm88 implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit TLS/SSL encryption for all data in transit between your device and jsm88 servers;
• Encryption of sensitive data at rest, including payment details and identity documents;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular third-party security audits and penetration testing;
• Intrusion detection systems and real-time monitoring for anomalous access patterns;
• Secure, access-controlled data centres with environmental and physical security controls.

8.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jsm88 will notify affected Members and relevant supervisory authorities in accordance with applicable legal requirements.

9. Your Data Protection Rights

9.1 Subject to applicable law and certain exemptions, you have the following rights in respect of your personal data held by jsm88:

• Right of Access: You may request a copy of the personal data jsm88 holds about you;
• Right to Rectification: You may request correction of inaccurate or incomplete personal data;
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jsm88's legal retention obligations;
• Right to Restrict Processing: You may request that jsm88 restrict processing of your personal data in certain circumstances;
• Right to Data Portability: You may request a machine-readable copy of your personal data for transfer to another service provider;
• Right to Object: You may object to processing based on legitimate interests and to direct marketing at any time;
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.

9.2 To exercise any of the above rights, contact jsm88's Data Protection team via the contact details in Section 13. jsm88 will respond to verified requests within thirty (30) calendar days. Identity verification may be required before processing a request.

10. International Data Transfers

10.1 jsm88 operates an international platform and may transfer personal data to servers and service providers located outside Malaysia. Where such transfers occur, jsm88 ensures appropriate safeguards are in place, including contractual data protection clauses with recipient parties and, where applicable, adequacy determinations.

10.2 By registering an account, you acknowledge and consent to the transfer of your personal data to jurisdictions outside Malaysia where jsm88's operational and technical infrastructure is located, subject to the safeguards described herein.

11. Children's Privacy

11.1 jsm88 does not knowingly collect personal data from persons under the age of twenty-one (21) years. If jsm88 discovers that personal data has been collected from a person under the minimum age, the relevant account will be immediately closed, all balances will be forfeited, and the personal data will be securely deleted except where retention is required for legal or regulatory purposes.

11.2 If you are a parent or guardian and believe that a minor has registered an account on jsm88, please contact us immediately using the details in Section 13 so that appropriate action can be taken without delay.

12. Updates to This Privacy Policy

12.1 jsm88 reserves the right to update this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or our operational practices. The current version will always be accessible at jsm88.app/privacy-policy, with the "Last Updated" date shown at the top of the page.

12.2 Where amendments are material — for example, where we introduce a new purpose for processing or a new category of recipients — jsm88 will notify active Members via their registered contact details or via a prominent notice on the platform prior to the changes taking effect.

13. Contact Us

13.1 For any questions, concerns, or requests relating to this Privacy Policy or jsm88's data protection practices, please contact our Data Protection team:

13.2 jsm88 is committed to resolving privacy concerns promptly. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.